MateSlots Cookies Policy

We use cookies and similar technologies on our website to make your experience at MateSlots smoother, safer and more personalised. This Cookies Policy explains what cookies are, why we rely on them, and how you can manage your preferences when visiting mateslots.com. By continuing to browse our site, you agree that we may place cookies on your device in accordance with this policy.

What Are Cookies?

Cookies are small text files that are stored on your computer, smartphone or tablet when you visit our website. At MateSlots, we use these files to recognise your browser, remember your preferences and help our platform function correctly. Cookies do not harm your device and do not contain viruses or malicious code. Our cookies may be "session" cookies, which are deleted once you close your browser, or "persistent" cookies, which remain on your device for a set period or until you delete them manually.

Why We Use Cookies

We at MateSlots rely on cookies for several important reasons. Our goal is to provide a secure, efficient and enjoyable environment whether you are browsing MateSlots casino on desktop, using our mobile app, or playing through our installable PWA. Cookies help us remember your login details, keep your session active while you play pokies or live casino games, and ensure that security features such as our 128-bit SSL encryption and PGP protocol operate smoothly.

Our MateSlots platform also uses cookies to understand how players interact with our games, promotions and support tools. This allows us to improve navigation, optimise loading times for our 1,000+ games, and tailor bonus offers such as our welcome package or Tuesday Reload promotions to your preferences.

Categories of Cookies We Use

• Essential Cookies – We use these cookies to operate core functions of mateslots.com, including account login, secure transactions and session management. Without them, our services such as deposits, withdrawals and gameplay would not function properly.
• Performance and Analytics Cookies – We use these cookies to measure how visitors use our casino, which pages are most popular, and where improvements are needed. This helps us refine the MateSlots experience across desktop, mobile browser and app versions.
• Functionality Cookies – These remember your choices, such as language settings, theme preference (dark or light), and currency selection among EUR, USD, AUD, NOK, CAD, NZD and various cryptocurrencies.
• Advertising and Targeting Cookies – We and our marketing partners use these cookies to deliver relevant promotions, track the performance of campaigns, and avoid showing you repetitive advertisements. These cookies may also help us measure the success of referral and affiliate programs.
• Third-Party Cookies – Certain features, such as our live chat support powered by Intercom, payment processors, and embedded content, may set their own cookies. We do not control these cookies directly, and we encourage you to review the privacy practices of these third parties.

How We Use Cookies at MateSlots

Here at MateSlots, we use cookies to support account security, fraud prevention and responsible gaming tools, including self-exclusion options and deposit limit settings available in your player profile. Our VIP Club, loyalty ladder known as The Mates' Way, and Bonus Shop also rely on cookies to track your progress, comp points and eligibility for level-up rewards.

We at MateSlots also use cookies to support our bonus system, including promo codes such as FLASH1, FLASH2, CRYPT2 and WINFS. Cookies help us confirm that you are eligible for specific offers, such as the Welcome Package, Crypto Welcome Package, or Weekend Free Spins Max, and that bonus terms, including wagering requirements, are applied correctly to your account.

Managing Your Cookie Preferences

You have control over how cookies are used when you visit our MateSlots platform. Most web browsers allow you to manage cookie settings through their preferences menu, where you can choose to accept, block or delete cookies. Please note that disabling essential cookies may prevent certain features of mateslots.com from working correctly, including login, secure payments or game loading.

• You can adjust your browser settings to refuse all or some cookies.
• You can delete cookies that have already been stored on your device at any time.
• You can use private or incognito browsing modes to limit cookie storage during your session.
• You can opt out of certain advertising cookies through industry opt-out tools where available.

If you choose to block or delete cookies, some parts of our Mate Slots casino login process, game library, or bonus tracking tools may not function as intended. We recommend reviewing your settings carefully before disabling cookies entirely.

Cookies on Our Mobile App

Our MateSlots app, available via the App Store and as an Android APK, may use similar technologies to cookies, such as device identifiers and local storage, to remember your preferences and deliver exclusive app rewards. These technologies function in a comparable way to browser cookies and are covered by this policy.

Data Collected Through Cookies

The information collected through cookies may include your IP address, browser type, device information, pages visited, time spent on our site, referral source, and general gaming behaviour such as which pokies or live casino games you prefer. We do not use cookies to collect sensitive payment details such as full card numbers; these are handled securely through our payment processors.

Third-Party Services and Cookies

Our MateSlots casino integrates with various service providers, including payment processors, game providers such as Pragmatic Play, Evolution and NetEnt, and customer support tools. These partners may place their own cookies when you interact with embedded features on our site. We encourage you to review the cookie and privacy policies of these third parties for further details on their practices.

Updates to This Cookies Policy

We may update this Cookies Policy from time to time to reflect changes in technology, legal requirements, or our own business practices. Any changes will be posted on this page, and we encourage you to review this policy periodically. Continued use of MateSlots after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about how we use cookies at MateSlots, please contact our support team at support@mateslots.com or through our 24/7 live chat available on mateslots.com. Our Help Center and FAQ sections also provide further guidance on managing your privacy preferences while enjoying MateSlots casino.