MateSlots Terms

Welcome to MateSlots Casino. These Terms and Conditions govern your use of our website, our games, and all services we provide. By creating an account or using MateSlots, you confirm that you have read, understood, and agreed to be bound by these terms. If you do not agree with any part of this document, please refrain from using our platform.

Our Company and License

MateSlots Casino is owned and operated by Stable Tech N.V., a company registered in Curaçao. We operate under license No. OGL/2024/161/0191 issued by the Curaçao Gaming Authority. All games featured on MateSlots Casino hold valid RNG certificates, and we offer a "Play for Fun" demo mode so you can try titles before wagering real money. We protect your data using 128-bit SSL encryption and the PGP protocol, and we take responsible gaming seriously by offering self-exclusion tools and deposit limits directly in your player profile.

Eligibility and Restricted Territories

To register at Mate Slots, you must be at least 18 years old (or the legal gambling age in your jurisdiction) and legally permitted to gamble online. We do not accept real-money players from a number of restricted countries, including the United Kingdom, Spain, Netherlands, USA, Belgium, Ukraine, and many others listed in our full restricted-country policy. We at MateSlots strictly prohibit the use of VPNs or proxy services to bypass our geo-blocking measures, and any attempt to do so may result in the confiscation of winnings and account closure.

Bonus Restrictions by Region

Certain bonuses are unavailable in specific countries. Players from Israel, Spain, Sweden, the United Kingdom, and the USA cannot receive any bonuses whatsoever. Finland is excluded from all deposit-based bonuses, while a longer list of countries (including India, Netherlands, Portugal, and others) cannot claim no-deposit bonuses or free spins. Telegram free spins are not available to residents of Brazil and Russia. We encourage you to review your local eligibility before attempting to claim any promotion.

Account Registration

When you register at MateSlots, we require accurate, current, and complete information. Our verification team may request KYC documentation at any time, and if we cannot reach you within two weeks of a withdrawal request, your account may be locked. Should KYC verification remain incomplete after 40 days, we reserve the right to confiscate associated winnings. At MateSlots Casino, we also apply a 25 EUR monthly administrative fee to accounts that remain inactive for 12 consecutive months.

Deposits and Withdrawals

Our general minimum deposit is 20 EUR or its equivalent, though regional minimums apply (for example, A$25 for Visa, Mastercard, and Apple Pay in Australia). All deposits made through MateSlots are processed instantly and free of commission. Our Mate Slots withdrawal policy sets a general minimum withdrawal of 20 EUR/USD, with region-specific minimums for other currencies and cryptocurrencies.

• We process crypto withdrawals (Bitcoin, Ethereum, Litecoin, Bitcoin Cash, Dogecoin, USDT) instantly
• We settle Visa and Mastercard withdrawals within 1–3 banking days
• We process Bank Transfer withdrawals within 3–5 banking days, excluding USD payouts
• We cap standard withdrawals at 3,000 EUR/USD weekly and 15,000 EUR/USD monthly

VIP Club members enjoy higher withdrawal limits of up to 7,500 AUD weekly and 30,000 AUD monthly, though we may reduce these limits if your total wagering activity falls below the required thresholds. We require every deposit to be wagered at least once (1x) before withdrawal, and this requirement increases to 3x if we suspect fraud or money laundering activity.

Bonus Terms

Our MateSlots Casino bonus offers, including the Welcome Package worth A$6,750 + 250 Free Spins across your first four deposits, are subject to specific wagering requirements and expiry periods. Unless otherwise stated, our default wagering requirement is 50x, and bonuses are non-sticky, meaning your real money balance is used first. We cap the maximum withdrawal from a bonus at 10 times the bonus amount, and no-deposit free spins carry a maximum withdrawal of 50 EUR/USD/CHF, 500 NOK, or 75 CAD/NZD/AUD.

We only permit one active bonus per account at any time, and deposit bonuses cannot be combined. If your bonus-linked balance falls to 0.2 EUR or less, we will automatically cancel the bonus along with any linked free spins. We strictly prohibit practices such as deliberately delaying bonus rounds, using bonus funds solely to progress through bonus stages, or placing low-risk roulette bets covering 25 or more of the 37 numbers.

Game Contribution Rates

When wagering toward a bonus, different games contribute differently toward your requirement. Slots generally contribute 100% (excluding a specific list of excluded titles and all jackpot slots), while table games such as baccarat, blackjack, roulette, poker, and live dealer games contribute only 5%. We encourage you to check the full excluded games list before relying on a bonus to clear your wagering requirement.

Our Games and Providers

MateSlots Casino offers over 500 pokies and more than 1,000 games in total, supplied by leading studios including Pragmatic Play, NetEnt, Evolution, Play'n GO, Hacksaw Gaming, and many others. Our live casino section features game shows, roulette, blackjack, baccarat, and poker from providers such as Evolution and Playtech Live. Please note that NetEnt, Microgaming, and Amatic are not available to players in Australia, and Play'n GO titles are restricted in Germany, Switzerland, and Sweden.

VIP Club Loyalty Program

Our VIP Club at Mate Slots Casino consists of six tiers: Bronze, Silver, Gold, Platinum, Black, and Supreme. Players qualify for VIP status after accumulating 3,750 AUD in total deposits, after which a personal manager will contact you within 24 hours. We also allow VIP status transfers from other casinos for qualifying players. VIP perks include reduced wagering requirements, exclusive bonuses, higher cashback rates, faster withdrawals, and access to special activities such as Formula 1 events, concerts, and exhibitions.

Responsible Gaming

We are committed to promoting responsible gaming across our platform. Every MateSlots player profile includes tools for self-exclusion and weekly or monthly deposit limits. If you feel your gambling behavior is becoming problematic, we encourage you to use these tools or contact our support team for guidance toward professional assistance.

Customer Support

Our support team is available 24/7 via live chat, accessible through the Intercom icon on our website, as well as by email at support@mateslots.com. We also maintain a comprehensive Help Center and FAQ section to answer common questions. VIP Club members receive dedicated 24/7 support from a personal manager in their preferred language.

Complaints and Disputes

If you have a complaint regarding our services, we ask that you first contact our support department. We handle all complaints internally, and any claim must be filed within one year of the incident in question. We will make every reasonable effort to resolve disputes fairly and promptly.

Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time without prior notice. Continued use of MateSlots Casino following any changes constitutes your acceptance of the revised terms. We recommend reviewing this page periodically to stay informed of any updates affecting your account, bonuses, or gameplay.