MateSlots Privacy Policy

At MateSlots Casino, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit mateslots.com, register an account, or use our services, including when you search for mateslots login or access mateslots casino app features. By using our platform, you agree to the practices described below.

Who We Are

MateSlots Casino is owned and operated by Stable Tech N.V., a company registered in Curaçao, and licensed under the Curaçao Gaming Authority, licence No. OGL/2024/161/0191. We are the data controller responsible for your personal information whenever you play at MateSlots or interact with our mate slots casino services, including mobile browser access, our installable PWA, and our mateslots app available through the App Store and Android APK.

Information We Collect

We collect several categories of information to provide, secure, and improve our services. When you complete mateslots register procedures, we gather identity and contact details, financial information for mateslots deposit and mateslots withdrawal transactions, and technical data about the devices you use.

• We collect your full name, date of birth, address, email, and phone number during registration.
• We gather payment details, including card numbers (partially masked), e-wallet identifiers, and cryptocurrency wallet addresses used for mateslots bonus crediting and payouts.
• We track your gaming activity, including session duration, bets placed on mateslots slots and mateslots live casino games, and bonus usage such as mateslots free spins, mateslots promo code redemptions, and mateslots bonus code claims.
• We record device information, IP address, browser type, and operating system each time you access mate slots login pages.
• We may collect Know Your Customer (KYC) documents, such as identification and proof of address, to comply with anti-money laundering regulations.

How We Use Your Information

We use the data we collect for legitimate operational, legal, and marketing purposes. Our MateSlots platform relies on this information to deliver a secure, personalized, and compliant gaming environment.

• We process your data to verify your identity and comply with KYC and anti-fraud obligations.
• We use your information to manage deposits, withdrawals, and to calculate wagering requirements on any mateslots bonuses you claim.
• We analyze gameplay data to detect suspicious activity, prevent abuse of no-deposit bonuses, and enforce responsible gaming limits.
• We send promotional communications about new mateslots free spins offers, tournaments, and loyalty rewards, where you have consented to receive them.
• We use cookies and similar technologies to remember your preferences and improve navigation across desktop, mobile browser, and our mateslots casino app.

Legal Basis for Processing

We process your personal data based on several legal grounds. Our MateSlots Casino operations rely on contractual necessity to provide services you request, legal obligations under our Curaçao licence, legitimate interests in fraud prevention and service improvement, and your consent for marketing communications. You may withdraw consent at any time by adjusting your preferences in your player profile.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share information with trusted partners necessary to operate MateSlots effectively.

• We share payment data with payment processors to complete mateslots deposit and withdrawal transactions securely.
• We disclose information to regulatory authorities, including the Curaçao Gaming Authority, when legally required.
• We may share data with identity verification providers to confirm your eligibility to play.
• We work with software providers such as Pragmatic Play, Evolution, and NetEnt, who may receive limited gameplay data necessary for game functionality.
• We may disclose information to law enforcement agencies if we suspect fraud, money laundering, or breach of our terms.

Data Security

We take data protection seriously at Mate Slots. Our security infrastructure includes 128-bit SSL encryption and PGP protocols to protect sensitive communications and transactions. We restrict access to personal data to authorized personnel only and regularly review our systems to prevent unauthorized access, loss, or misuse of your information.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, including compliance with legal and regulatory requirements. Complaints must be filed within one year, and we maintain relevant records accordingly. If your account becomes inactive for 12 months, a monthly administrative fee of 25 EUR may apply, and we retain your data in accordance with applicable retention obligations even during this inactive period.

Your Rights

We provide you with several rights regarding your personal data, subject to applicable law. You may contact us at any time to exercise these rights.

• You have the right to access the personal data we hold about you.
• You can request correction of inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal retention obligations.
• You can object to or restrict certain types of processing, including marketing communications.
• You have the right to request data portability where technically feasible.
• You may set self-exclusion and deposit limits directly in your player profile as part of our responsible gaming tools.

Cookies

We use cookies and similar tracking technologies to enhance your experience across mateslots.com and our mateslots casino app. Cookies help us remember your login details, language preferences, and gameplay settings. You can manage cookie preferences through your browser settings, though disabling certain cookies may affect site functionality.

International Data Transfers

As MateSlots serves players across multiple regions, including Australia, New Zealand, Canada, and Norway, your data may be transferred and processed outside your country of residence. We ensure appropriate safeguards are in place to protect your information whenever such transfers occur.

Restricted Jurisdictions

We do not offer real-money play to residents of certain restricted countries listed in our Terms and Conditions. If you access our services using a VPN to bypass geo-blocking restrictions, we reserve the right to confiscate winnings and restrict your account in accordance with our policies.

Children's Privacy

Our services are intended exclusively for individuals of legal gambling age. We do not knowingly collect personal data from minors. If we discover that a minor has registered an account, we will immediately close the account and delete associated data.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page regularly. Continued use of MateSlots after updates constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, how we handle your data, or wish to exercise your rights, please contact our support team. We offer 24/7 live chat support and email assistance at support@mateslots.com. Our dedicated team is here to help with privacy inquiries, mateslots withdrawal questions, or any concerns regarding your personal information.